Guides
Consumer Rights
Concrete information about your rights, without legal jargon.
Bought on Instalments via PayU: What Happens to the Loan When You Return the Goods (2026)
Bought on instalments via PayU and want to return? Art. 31 of the Consumer Credit Act: withdrawing from the sales contract automatically cancels the credit agreement. You cannot be left with instalments and no product.
Zalando Complaint: Consumer Rights and How to File (2026)
Zalando refused your complaint or isn't responding? Art. 43b Consumer Rights Act: 2 years to complain, return shipping covered by Zalando. No reply in 14 days = complaint accepted by law.
How to File an Effective Complaint to an Online Store (Template 2026)
Step-by-step: how to write a complaint to an online store citing Art. 43b of the Consumer Rights Act. The store has 14 days to respond; silence means the complaint is accepted.
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