Professional complaint letter citing art. 43b of the Polish Consumer Rights Act. Ready in 5 minutes. The store has 14 days to respond — no reply = complaint legally accepted.
One-time payment · PDF to your inbox immediately · Free appeal if it doesn't work
“Got a full PLN 1,240 refund in 8 days” — Marcin K.
How it works
No registration, no waiting
Fill out the form in 3 minutes — what you bought, what went wrong, what you demand.
We create a formal complaint citing specific articles of Polish consumer law — in 30 seconds.
PDF to your inbox immediately. The store has 14 days to respond under art. 7a.
Why it works
Specific law articles change everything
You write 'please refund me' — the store ignores you or refuses after 3 weeks
You cite art. 43b of the Consumer Rights Act — they know no reply in 14 days = they lose
Generic templates from Google don't fit your specific situation
Letter tailored to your case with the exact law articles that apply
You don't know what you can demand — refund, replacement, compensation?
We show you what you're entitled to before you write a single word
The store claims 'item was used' or 'deadline passed' without legal basis
Your letter counters these arguments with references to Polish law
Pricing
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FAQ
Other questions? Email hello@writeback.pl
Yes. You fill in the form in English, and we generate a professional letter in Polish (the language required for Polish companies). You don't need to understand the letter — it handles everything for you.
Any business operating in Poland — including Allegro, OLX, Polish online stores, banks, insurance companies, telecom providers (Orange, Play, T-Mobile), and gyms. Polish consumer law applies to all of them.
Under art. 7a of the Polish Consumer Rights Act, no reply within 14 days means the complaint is legally considered accepted. Our letter includes this information explicitly — it acts as legal pressure.
No. Writeback is a tool for generating consumer complaint letters, not a law firm. For high-value disputes (above a few thousand PLN) we recommend consulting a Polish lawyer.
We write a follow-up appeal for free. Just email hello@writeback.pl — we'll prepare the next letter at no extra charge.
PLN 29 (approx. €7) one-time. You get a PDF letter with the correct Polish legal references, ready to send within 5 minutes, delivered to your email. No subscription, no hidden fees.
Do it now
Letter ready in 5 minutes. Store must reply within 14 days by law.
One-time PLN 29 · No subscription
Write a letter — PLN 29Free appeal if it doesn't work