Ignored by a store or bank?
Write a letter they
must respond to.
Formal complaint letter to a store, bank, insurer, ZUS or telecom — with the exact Polish law articles that apply. Ready in 5 minutes, PDF to your inbox immediately.
Write a letter — PLN 29One-time payment · PDF to your inbox immediately · Free appeal if it doesn't work
Anna Kowalska
How it works
From problem to letter
in 5 minutes
No registration, no waiting
Describe the issue
Fill out the form in 3 minutes — what you bought, what went wrong, what you demand.
We generate the letter
We create a formal complaint citing specific articles of Polish consumer law — in 30 seconds.
Send and wait
PDF to your inbox immediately. The store has 14 days to respond under art. 7a of the Consumer Rights Act.
Why it works
Stores ignore generic complaints.
They won't ignore yours.
Specific law articles change everything
You write 'please refund me' — the store ignores you or refuses after 3 weeks
You cite art. 43b of the Consumer Rights Act — they know no reply in 14 days = they lose
Generic templates from Google don't fit your specific situation
Letter tailored to your case with the exact law articles that apply
You don't know what you can demand — refund, replacement, compensation?
We show you what you're entitled to before you write a single word
The store claims 'item was used' or 'deadline passed' without legal basis
Your letter counters these arguments with references to Polish law
Pricing
How much is your time worth?
Compare before you decide
- ✗Hours of research
- ✗Wrong or missing legal refs
- ✗Store ignores vague letters
- ✓Ready in 5 minutes
- ✓Correct Polish law articles
- ✓Free appeal if unsuccessful
- ✗Expensive for a complaint
- ✗Appointment in days
- ✓Needed for serious disputes
Scope
What letters we write
All types available instantly — PLN 29, PDF to your inbox in 5 minutes
Consumer complaints
Contracts & other rights
FAQ
Common questions
Other questions? Email hello@writeback.pl
I don't speak Polish — can I still use Writeback?
Yes. You fill in the form in English, and we generate a professional letter in Polish (the language required for Polish companies). You don't need to understand the letter — it handles everything for you.
Which stores and companies does this work for?
Any business operating in Poland — including Allegro, OLX, Polish online stores, banks, insurance companies, telecom providers (Orange, Play, T-Mobile), gyms. We also handle flight compensation claims (EU Regulation 261/2004), payment demands, and traffic fine appeals.
What happens if the store doesn't reply within 14 days?
Under art. 7a of the Polish Consumer Rights Act, no reply within 14 days means the complaint is legally considered accepted. Our letter includes this information explicitly — it acts as legal pressure.
Is this legal advice?
No. Writeback is a tool for generating consumer complaint letters, not a law firm. For high-value disputes (above a few thousand PLN) we recommend consulting a Polish lawyer.
What if the letter doesn't work?
We write a follow-up appeal for free — no limit. Just email hello@writeback.pl and we'll prepare the next letter at no extra charge, until it's resolved.
How much does it cost and what do I get?
PLN 29 (approx. €7) one-time. You get a PDF letter with the correct Polish legal references, ready to send within 5 minutes, delivered to your email. No subscription, no hidden fees.
Do it now
Get your money back
Letter ready in 5 minutes. Store must reply within 14 days by law.
One-time PLN 29 · No subscription
Write a letter — PLN 29Free appeal if it doesn't work